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Shipping

All orders are normally shipped within 24 hours. However in some cases shipping may take longer.Hydro-garden.com can ship to anywhere UPS , FEDEX, and the USPS can deliver to. Items will be shipped via standard ground shipping. A 20% restocking fee will be charged for any shipment refused on delivery. Any authorized return shipment to hydro-garden.com that incur shipping damage will have a shipping damage claim filed with the shipping company. All refunds to be issued will be postponed until such damage claims are settled by the shipping courier. If it is determined that the damage to the returned shipment was not the caused by the courier, then the customer will not be entitled to any refund and the item can be shipped back at the customers expense.
Once your package leaves the warehouse you will be notified via email with tracking information. It is the customers responsibility to check the package on time of delivery for any damage. If you have any questions or concerns please contact us at support@hydro-garden.com

Warranty

All products sold on hydro-garden.com are offered with a 30 day warranty against any manufacturer defects. In many cases the warranty coverage on many products exceed past 30 days. Please check warranty information for each seperate product. Damage caused by misuse, improper maintenance or neglect are not covered. If for any reason your product is defective please contact us immediately at support@hydro-garden.com warranties are voided if:

  • Product has been modified
  • Product damaged by natural causes
  • Product damaged by accident
  • Product vandalized or stolen
  • Product has not been properly maintained
  • Product used in manner it was not intended for

Only parts will be covered under the manufacturers defect warranty. It is the responsibility of the customer to determine which part is defective. The customer is responsible for repairs or installation of new exchange parts. Only defective parts will be replaced. Should you have further questions or concerns about our shipping or warranty information please contact us at support@hydro-garden.com
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